BioPharma Services announces successful completion of Austrian Regulatory Agency (AGES) Audit
BioPharma Services Inc. is happy to report the successful completion of another regulatory industry audit. During the week of September 12, 2022, BioPharma was host to a multi-agency inspection.
Leading the inspection were inspectors from the Austrian Agency for Health and Food Safety (AGES) with co-inspectors from the Danish Medicines Agency (DKMA) and the Dutch Medicines Evaluation Board (CBG). Also in attendance was an inspector, acting as an observer, from Health Canada.
The intensive Clinical and Bioanalytical Lab inspection examined two studies in addition to BioPharma’s rigorous Standard Operating Procedures at all levels, and the inspection concluded without any major observations.
Jo Ann Di Sensi, Vice President, Global Quality Assurance & Privacy Officer was on hand to lead the inspection and noted, “An inspection team of this magnitude can be a bit daunting simply because of the number of Inspectors present, but the BioPharma team was “inspection ready”, completely confident in the execution of their policies and procedures, and early phase study execution.”
Anna Taylor, Managing Director, commented, “The exceptional level of skill and professionalism exhibited by our team daily was clearly evident during the audit. Having over 35 agency inspections to date, without major observations, is a real win for the team and clearly shows the quality of service we offer for Phase 1 drug development programs”. Review BioPharma’s full Regulatory History Here.
About BioPharma Services Inc.
BioPharma Services Inc. is a full-service Contract Research Organization (CRO) specializing in the conduct of Phase 1/2a and Bioequivalence clinical trials for international pharmaceutical companies worldwide. BioPharma Services has clinical research facilities both in the USA and Canada with a total capacity of 300 beds with access to healthy volunteers and special populations. Headquartered in Toronto, Canada, BioPharma’s comprehensive services also include Bioanalysis at our GLP Certified Laboratory, Scientific and Regulatory Affairs, Biostatistics and Safety Data Analysis (CDISC), Data Management and Medical Writing. For more information about BioPharma Services, please contact Ms. Anna Taylor, Managing Director at ataylor@biopharmaservices.com
What happened?
On November 20, 2025, BioPharma Services Inc. (BPSI) experienced a ransomware attack that resulted in the unauthorized encryption of several servers. Upon discovering this incident, we initiated BPSI’s incident response protocols and deployed countermeasures to prevent further unauthorized access and isolated impacted systems. We also launched a thorough investigation into the cause and extent of the incident in collaboration with third-party cybersecurity experts. At the time, no evidence was uncovered of any personal health information being accessed or removed from BPSI’s network.
Unfortunately, on February 3, 2026, we discovered that data from the November 2025 incident was posted on a dark web site. We immediately downloaded and reviewed the data to identify what it contained and who may be impacted.
Our review indicated that the information involved included study participants’ name, home address, date of birth, email address, phone number, gender, income, race/ethnicity, and health information pertaining to screening for and participation in clinical trials facilitated by BPSI. The impacted data types vary by individual.
The vast majority of impacted study participants are Ontario residents but, from time to time, we have had a relatively small number of participants from other provinces participate in trials conducted in Ontario. Those individuals may have been impacted by this incident as well.
What has been done?
We have confidence in the countermeasures taken and the security of our systems and feel we have done everything necessary at this time to continue operating safely and protect the sensitive personal information in our custody. We are actively monitoring our systems to help defend against future attacks of this nature and have further enhanced our cybersecurity safeguards. We have implemented several advanced measures already and will continue evaluating opportunities to do so, where appropriate, on an ongoing basis. We take the privacy and security of the information in our care very seriously.
BPSI has reported this matter to the Information and Privacy Commissioner of Ontario as well as law enforcement.
What can I do?
It is always recommended to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.
Who should I contact if I have questions?
If you have questions regarding this notice, please contact us at privacy@well.company. When reaching out, kindly provide your name and phone number so we can assist you promptly.
While no action is required on your part as we have already reported the incident, you have the right to complain to the Information and Privacy Commissioner of Ontario (IPC). You can contact the IPC by phone at 416-326-3333 or toll-free at 1-800-387-0073, or by email at info@ipc.on.ca.
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