BioPharma Services announces successful completion of Austrian Regulatory Agency (AGES) Audit
BioPharma Services Inc. is happy to report the successful completion of another regulatory industry audit. During the week of September 12, 2022, BioPharma was host to a multi-agency inspection.
Leading the inspection were inspectors from the Austrian Agency for Health and Food Safety (AGES) with co-inspectors from the Danish Medicines Agency (DKMA) and the Dutch Medicines Evaluation Board (CBG). Also in attendance was an inspector, acting as an observer, from Health Canada.
The intensive Clinical and Bioanalytical Lab inspection examined two studies in addition to BioPharma’s rigorous Standard Operating Procedures at all levels, and the inspection concluded without any major observations.
Jo Ann Di Sensi, Vice President, Global Quality Assurance & Privacy Officer was on hand to lead the inspection and noted, “An inspection team of this magnitude can be a bit daunting simply because of the number of Inspectors present, but the BioPharma team was “inspection ready”, completely confident in the execution of their policies and procedures, and early phase study execution.”
Anna Taylor, Managing Director, commented, “The exceptional level of skill and professionalism exhibited by our team daily was clearly evident during the audit. Having over 35 agency inspections to date, without major observations, is a real win for the team and clearly shows the quality of service we offer for Phase 1 drug development programs”. Review BioPharma’s full Regulatory History Here.
About BioPharma Services Inc.
BioPharma Services Inc. is a full-service Contract Research Organization (CRO) specializing in the conduct of Phase 1/2a and Bioequivalence clinical trials for international pharmaceutical companies worldwide. BioPharma Services has clinical research facilities both in the USA and Canada with a total capacity of 300 beds with access to healthy volunteers and special populations. Headquartered in Toronto, Canada, BioPharma’s comprehensive services also include Bioanalysis at our GLP Certified Laboratory, Scientific and Regulatory Affairs, Biostatistics and Safety Data Analysis (CDISC), Data Management and Medical Writing. For more information about BioPharma Services, please contact Ms. Anna Taylor, Managing Director at ataylor@biopharmaservices.com
What happened?
On November 20, 2025, BioPharma experienced a ransomware attack that resulted in the unauthorized encryption of several servers. Based on our forensic review to date, there is no evidence that any personal health information was accessed or removed from BioPharma’s network.
The majority of systems and data have been successfully restored from recent verified backups. Unfortunately, one accounting system was unrecoverable and lost. It contained a limited amount of information about clinical trial participants between 2007 and the date of the incident. It is important to note that there is no evidence that any financial information was removed from BioPharma’s network. Lost information was limited to participants’ names, addresses and payment amounts, and NOT financial or banking information.
Was any information accessed or stolen?
While the ransomware encrypted certain data, some of which could not be recovered, there is no indication that any personal health information or other personal data relating to clients or participants in clinical trials was accessed, copied, or exported by unauthorized parties.
What has been done?
BioPharma has contacted the Information and Privacy Commissioner of Ontario about this matter, as well as law enforcement. We have confidence in the security of our systems and feel we have done everything necessary at this time to continue operating safely and protect the sensitive personal information in our custody. We are actively monitoring systems to help defend against future attacks of this nature and are working to enhance our cybersecurity safeguards.
What can I do?
It is always recommended to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.
Who should I contact if I have questions?
If you have questions regarding this notice, please contact us at privacy@well.company. When reaching out, kindly provide your name and phone number so we can assist you promptly.
You may also contact the Information and Privacy Commissioner of Ontario (IPC), 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8, 1-800-387-0073 or info@ipc.on.ca. You have a right to complain to the IPC, though it is not required, and we will fully cooperate with the IPC.
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