TORONTO, ON, April 29, 2022 – Slated for being a Leading Provider of Pharma Product of Clinical Trial Services in 2022, BioPharma Services Inc. is happy to announce its acceptance of the Biotechnology Award for this year. Presented by Global Health & Pharma Magazine (GHP) News, a leading provider with a goal to support and help showcase the latest developments, most promising innovations and leading companies across the medical and health industries. BioPharma Services has had the opportunity to be featured in their seventh annual Biotechnology Awards.
“The Biotechnology Awards will once again cast a shining light on the pioneers and leading innovators within this crucial and ever-evolving sector. The year of 2021 posed many threats to the health and wellbeing of millions worldwide, and with thanks to the developments and perseverance of the global biotechnology landscape, millions are able to live full and healthy lives.“
GHP sits down with Jo Ann Di Sensi, Vice President and Global Quality and Privacy Officer at BioPharma Services. In their interview, they discuss the many successes at BioPharma Services, stemming not only from great leadership, but from the dedicated team being their driving force. The latest digitization efforts in collaboration with Think Research, the parent company of BioPharma Services, is transforming and future proofing the company. While this year is far from over, there are huge plans in the works not only to improve domestically, but influence the rest of the industry.
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About BioPharma Services Inc.
BioPharma Services Inc. is a full-service Contract Research Organization (CRO) specializing in the conduct of Phase 1/2a and Bioequivalence clinical trials for international pharmaceutical companies worldwide. BioPharma Services has clinical research facilities both in the USA and Canada with a total capacity of 300 beds with access to healthy volunteers and special populations. Headquartered in Toronto, Canada, BioPharma’s comprehensive services also include Bioanalysis at our GLP Certified Laboratory, Scientific and Regulatory Affairs, Biostatistics and Safety Data Analysis (CDISC), Data Management and Medical Writing. For more information about BioPharma Services, please contact Ms. Anna Taylor, EVP of Commercial Operations at ataylor@biopharmaservices.com
What happened?
On November 20, 2025, BioPharma Services Inc. (BPSI) experienced a ransomware attack that resulted in the unauthorized encryption of several servers. Upon discovering this incident, we initiated BPSI’s incident response protocols and deployed countermeasures to prevent further unauthorized access and isolated impacted systems. We also launched a thorough investigation into the cause and extent of the incident in collaboration with third-party cybersecurity experts. At the time, no evidence was uncovered of any personal health information being accessed or removed from BPSI’s network.
Unfortunately, on February 3, 2026, we discovered that data from the November 2025 incident was posted on a dark web site. We immediately downloaded and reviewed the data to identify what it contained and who may be impacted.
Our review indicated that the information involved included study participants’ name, home address, date of birth, email address, phone number, gender, income, race/ethnicity, and health information pertaining to screening for and participation in clinical trials facilitated by BPSI. The impacted data types vary by individual.
The vast majority of impacted study participants are Ontario residents but, from time to time, we have had a relatively small number of participants from other provinces participate in trials conducted in Ontario. Those individuals may have been impacted by this incident as well.
What has been done?
We have confidence in the countermeasures taken and the security of our systems and feel we have done everything necessary at this time to continue operating safely and protect the sensitive personal information in our custody. We are actively monitoring our systems to help defend against future attacks of this nature and have further enhanced our cybersecurity safeguards. We have implemented several advanced measures already and will continue evaluating opportunities to do so, where appropriate, on an ongoing basis. We take the privacy and security of the information in our care very seriously.
BPSI has reported this matter to the Information and Privacy Commissioner of Ontario as well as law enforcement.
What can I do?
It is always recommended to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.
Who should I contact if I have questions?
If you have questions regarding this notice, please contact us at privacy@well.company. When reaching out, kindly provide your name and phone number so we can assist you promptly.
While no action is required on your part as we have already reported the incident, you have the right to complain to the Information and Privacy Commissioner of Ontario (IPC). You can contact the IPC by phone at 416-326-3333 or toll-free at 1-800-387-0073, or by email at info@ipc.on.ca.
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